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Before you flash
Frequently Asked Questions
Boards, firmware, credits, orders. The answers live here, set out in the order people usually ask. Read straight through or jump to yours.
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Do you ship any hardware?
No. HomeHome.App sells Maker Credits (firmware activation) only. You buy a compatible ESP32 or ESP8266 board in your own country and install our free firmware from your browser.
Can I try it before I buy?
Yes. Installing the firmware is free, and every device starts in demo mode by itself after setup – the Bridge for 24 hours, other devices usually for 10 to 20 on/off changes, depending on the device. Like it? Buy Maker Credits and write your Gmail address in the order note. When we have added the credits, restart the device and it keeps working.
Which board do I need?
Bridge (eWeLink to Apple Home): ESP32 DOIT DevKit, Wemos D1 R32 or Wemos D1 Mini ESP32.
Water Level Control: ESP32 DOIT DevKit.
Castle Black wired alarm and Relay & Shutter: NodeMCU LoLin V3 (ESP8266).
Full list: https://shop.orderinchat.com/store/homehome-app/p/getting-started
Water Level Control: ESP32 DOIT DevKit.
Castle Black wired alarm and Relay & Shutter: NodeMCU LoLin V3 (ESP8266).
Full list: https://shop.orderinchat.com/store/homehome-app/p/getting-started
How do I install the firmware?
Installing is free and takes a few minutes:
1. Connect the board to a computer with a USB data cable.
2. Open the flasher for your board in Chrome or Edge:
• Bridge: https://bridge.homehome.app/firmware/esp32global.html
• Water Level Control: https://bridge.homehome.app/firmware/esp32_embed.html
• Castle Black and Relay & Shutter: https://bridge.homehome.app/firmware/esp8266_embed.html
3. Click Connect and choose the USB port.
4. Click Install and wait 1–2 minutes.
5. Unplug the board and plug it in again. From your phone, join its Wi-Fi HomeHome-XXXXXX (the Bridge shows HomeHome.App). Password: homehome.
6. On the setup page, choose your device type, type your Gmail address and pick your 2.4 GHz Wi-Fi. Bridge only: then sign up at https://bridge.homehome.app with the same email address and link your eWeLink account.
7. In the Home app, tap + and enter the code 111-88-111.
8. Try it in demo mode. To keep it working, buy Maker Credits with your Gmail address in the order note, then restart the device when we have added the credits.
Step-by-step guide: https://homehome.app/p/install
1. Connect the board to a computer with a USB data cable.
2. Open the flasher for your board in Chrome or Edge:
• Bridge: https://bridge.homehome.app/firmware/esp32global.html
• Water Level Control: https://bridge.homehome.app/firmware/esp32_embed.html
• Castle Black and Relay & Shutter: https://bridge.homehome.app/firmware/esp8266_embed.html
3. Click Connect and choose the USB port.
4. Click Install and wait 1–2 minutes.
5. Unplug the board and plug it in again. From your phone, join its Wi-Fi HomeHome-XXXXXX (the Bridge shows HomeHome.App). Password: homehome.
6. On the setup page, choose your device type, type your Gmail address and pick your 2.4 GHz Wi-Fi. Bridge only: then sign up at https://bridge.homehome.app with the same email address and link your eWeLink account.
7. In the Home app, tap + and enter the code 111-88-111.
8. Try it in demo mode. To keep it working, buy Maker Credits with your Gmail address in the order note, then restart the device when we have added the credits.
Step-by-step guide: https://homehome.app/p/install
Which browsers can flash the board?
Chrome or Edge on a Windows, macOS or Linux computer. Phones, tablets, Safari and Firefox cannot flash the board.
How many Maker Credits does a device need?
Bridge, per connected eWeLink device:
• 1x switch: 1 · 2x switch: 2 · 3x switch: 3 · 4x switch: 4
• Dimmer (Sonoff D1): 2 · Motor control: 4 · Thermostat: 4 · NSPanel: 6
• The Bridge itself: 0
Standalone devices:
• Castle Black wired alarm: 10
• Water Level Control: 10
• Relay, on/off: 1, 2 or 4 (1, 2 or 4 channels)
• Roller shutter: 3
Add up the credits for all your devices. The minimum is 10.
• 1x switch: 1 · 2x switch: 2 · 3x switch: 3 · 4x switch: 4
• Dimmer (Sonoff D1): 2 · Motor control: 4 · Thermostat: 4 · NSPanel: 6
• The Bridge itself: 0
Standalone devices:
• Castle Black wired alarm: 10
• Water Level Control: 10
• Relay, on/off: 1, 2 or 4 (1, 2 or 4 channels)
• Roller shutter: 3
Add up the credits for all your devices. The minimum is 10.
How much does it cost?
USD 0.50 per credit a month, or USD 5.00 per credit a year (2 months free). You choose 10 to 500 credits.
Example: two 2x switches (4) + one thermostat (4) + one NSPanel (6) = 14 credits = USD 7.00 a month or USD 70.00 a year.
Example: two 2x switches (4) + one thermostat (4) + one NSPanel (6) = 14 credits = USD 7.00 a month or USD 70.00 a year.
How do I activate my device?
Buy Maker Credits and write your Gmail address in the order note. We add the credits to that Gmail account. If you forgot the note, send your Gmail address to info@homehome.app.
How do I cancel my subscription?
Go to your account › Dashboard › Subscriptions and cancel the renewal. Your credits stay active until the end of the period you paid for.
What happens when my credits run out?
Your devices stop at the end of the paid period. They start working again when you add credits.
Can I get a refund?
Maker Credits are digital and are activated right after purchase, so activated credits are not refunded. You can cancel the renewal at any time.
Does it work with Apple Home and Google Home?
All HomeHome.App devices work with Apple Home. Water Level Control and Relay & Shutter can also be added to Google Home. HomeHome.App is an independent product and is not certified by Apple or Google.
How do I update the firmware?
You flash with USB only once. Later updates install over Wi-Fi: type the device's IP address into a browser and install the update from its page.
Bridge: download the latest Bridge firmware file, go to https://bridge.homehome.app to see the Bridge's IP address from its last startup, click Update and upload the file. The Bridge restarts by itself when the update is finished.
Bridge: download the latest Bridge firmware file, go to https://bridge.homehome.app to see the Bridge's IP address from its last startup, click Update and upload the file. The Bridge restarts by itself when the update is finished.
How can I get help?
Message us on WhatsApp (https://wa.me/447367846094) or email info@homehome.app.
Still need help?
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Tell us the board you have and where the flash stopped. We read every message.
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