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Frequently asked questions
Boards, firmware, credits and orders β the answers we give most often. Not on the list? Ask us on WhatsApp.
4 questions
Before you buy
What you get, what you need and how to test it first.
Do you ship any hardware?
No. HomeHome.App sells Maker Credits (firmware activation) only. You buy a compatible ESP32 or ESP8266 board in your own country and install our free firmware from your browser.
Can I try it before I buy?
Yes. Installing the firmware is free, and every device starts in demo mode by itself after setup β the Bridge for 24 hours, other devices usually for 10 to 20 on/off changes, depending on the device. Like it? Buy Maker Credits and write your Gmail address in the order note. When we have added the credits, restart the device and it keeps working.
Which board do I need?
Bridge (eWeLink to Apple Home): ESP32 DOIT DevKit, Wemos D1 R32 or Wemos D1 Mini ESP32.
Water Level Control: ESP32 DOIT DevKit.
Castle Black wired alarm and Relay & Shutter: NodeMCU LoLin V3 (ESP8266).
Full list: Getting started guide
Does it work with Apple Home and Google Home?
All HomeHome.App devices work with Apple Home. Water Level Control and Relay & Shutter can also be added to Google Home. HomeHome.App is an independent product and is not certified by Apple or Google.
4 questions
Install and set up
Flashing, activation and updates.
How do I install the firmware?
Installing is free and takes a few minutes:
- Connect the board to a computer with a USB data cable.
- Open the flasher for your board in Chrome or Edge:
- Bridge: bridge.homehome.app/firmware/esp32global.html
- Water Level Control: bridge.homehome.app/firmware/esp32_embed.html
- Castle Black and Relay & Shutter: bridge.homehome.app/firmware/esp8266_embed.html
- Click Connect and choose the USB port.
- Click Install and wait 1β2 minutes.
- Unplug the board and plug it in again. From your phone, join its Wi-Fi HomeHome-XXXXXX (the Bridge shows HomeHome.App). Password: homehome.
- On the setup page, choose your device type, type your Gmail address and pick your 2.4 GHz Wi-Fi. Bridge only: then sign up at bridge.homehome.app with the same email address and link your eWeLink account.
- In the Home app, tap + and enter the code 111-88-111.
- Try it in demo mode. To keep it working, buy Maker Credits with your Gmail address in the order note, then restart the device when we have added the credits.
Step-by-step guide: Install guide Β· Troubleshooting: Getting started guide
Which browsers can flash the board?
Chrome or Edge on a Windows, macOS or Linux computer. Phones, tablets, Safari and Firefox cannot flash the board.
How do I activate my device?
Buy Maker Credits and write your Gmail address in the order note. We add the credits to that Gmail account. If you forgot the note, send your Gmail address to info@homehome.app.
How do I update the firmware?
You flash with USB only once. Later updates install over Wi-Fi: type the device's IP address into a browser and install the update from its page.
Bridge: download the latest Bridge firmware file, go to bridge.homehome.app to see the Bridge's IP address from its last startup, click Update and upload the file. The Bridge restarts by itself when the update is finished.
5 questions
Credits and billing
How Maker Credits work, what they cost and how to cancel.
How many Maker Credits does a device need?
Bridge, per connected eWeLink device:
- 1x switch: 1 Β· 2x switch: 2 Β· 3x switch: 3 Β· 4x switch: 4
- Dimmer (Sonoff D1): 2 Β· Motor control: 4 Β· Thermostat: 4 Β· NSPanel: 6
- The Bridge itself: 0
Standalone devices:
- Castle Black wired alarm: 10
- Water Level Control: 10
- Relay, on/off: 1, 2 or 4 (1, 2 or 4 channels)
- Roller shutter: 3
Add up the credits for all your devices. The minimum is 10.
How much does it cost?
USD 0.50 per credit a month, or USD 5.00 per credit a year (2 months free). You choose 10 to 500 credits.
Example: two 2x switches (4) + one thermostat (4) + one NSPanel (6) = 14 credits = USD 7.00 a month or USD 70.00 a year.
How do I cancel my subscription?
Go to your account βΊ Dashboard βΊ Subscriptions and cancel the renewal. Your credits stay active until the end of the period you paid for.
What happens when my credits run out?
Your devices stop at the end of the paid period. They start working again when you add credits.
Can I get a refund?
Maker Credits are digital and are activated right after purchase, so activated credits are not refunded. You can cancel the renewal at any time.
Help
Not on the list? Ask us.
Tell us the board you have and where the flash stopped. We read every message.
Policies: Refund & Cancellation Policy Β· Terms & Conditions
