Privacy Policy

1

Who we are

This store is run by HomeHome App Ltd, a private limited company registered in England and Wales (company number 14381290). We are the controller of the personal data described in this policy.

Address: 79 College Road D#77, Harrow, London, HA1 1BD, United Kingdom
Email: info@homehome.app
WhatsApp (chat only): +44 7367 846094

This policy covers this online store: browsing it, your store account, orders of Maker Credits and messages you send us.

2

What we collect

Your store account

You sign in with WhatsApp, Facebook, Google, Apple or an email code. We receive your name, your email address or WhatsApp number and the sign-in ID of the service you chose. If you use Apple's "Hide My Email", we receive Apple's relay address instead of your real one.

Your orders

The products and number of credits you buy, prices, currency, order status, invoices and the order note. In the order note you write the Google (Gmail) address that your devices use (see section 4).

Payments

Card payments are processed by Stripe. Your card details go to Stripe; we never see or store your full card number. We receive whether the payment succeeded and the payment record for your order.

Your messages

What you write to us by WhatsApp, email or the chat on this store, and our replies. Replies in the store chat can be written by an AI assistant.

Technical data

IP address, browser and device information, and security logs. We also collect what our cookies and similar technologies store (see section 7).

3

Why we use it

Purpose	Legal basis (UK GDPR)
Create and run your store account	Contract
Take your order and payment, add your credits, handle renewals and cancellations	Contract
Answer your messages and help you set up your devices	Contract, or our legitimate interest in helping customers
Keep invoices and accounting records	Legal obligation
Keep the store secure and stop fraud and abuse	Legitimate interests
Optional analytics and marketing cookies, and marketing messages	Consent – only if you agree, and you can withdraw it at any time

We do not sell your personal data.

4

Your Gmail address and Maker Credits

To activate your devices, we add the Maker Credits you buy to the Google (Gmail) account you write in the order note. We use that address to add and manage your credits and to help you with them.

5

Who we share it with

We share personal data only with the providers we need to run the store. They act on our instructions.

OrderInChat – the platform that runs this store, your account, orders, the store chat and order emails. OrderInChat is also operated by HomeHome App Ltd. Its own providers for hosting, database, email delivery and AI are listed in the OrderInChat privacy policy.
Stripe – card payments. Stripe also uses your payment data under its own privacy policy, for example to prevent fraud.
Cloudflare – hosting, security and bot checks for the store pages.
Google Fonts – the store pages load their fonts from Google, which receives your IP address.
Sign-in services – Meta (WhatsApp, Facebook), Google and Apple, only if you choose to sign in with them. WhatsApp also carries the messages you send us there.
AI providers – when you write in the store chat, your message and the store information needed for the answer are sent to an AI provider to write a reply. The providers are listed in the OrderInChat privacy policy.
Advisers and authorities – for example our accountant, or a public authority when the law requires it.

6

Outside the UK

Some of these providers process data outside the UK, for example in the European Union and the United States. When data leaves the UK, we rely on UK adequacy regulations (including the UK Extension to the EU–US Data Privacy Framework where the provider is certified) or on the UK International Data Transfer Addendum.

7

Cookies

Strictly necessary cookies and browser storage are always on. They keep you signed in, remember your cart, currency and cookie choice, keep the store chat working and protect the store. They also remember the products you viewed recently.

Analytics and marketing cookies are off unless you accept them. You can change your choice at any time with "Cookie preferences" at the bottom of every page.

8

How long we keep it

Orders, invoices and payment records: as long as UK tax and accounting law requires, usually six years after the end of the financial year they belong to.
Your store account: until you delete it. Order records we must keep by law stay after that.
Chats in our store inbox (store chat and WhatsApp): 30 days if you have not ordered, 365 days if you have.
Carts that were not checked out: 30 days.
Security logs: as long as needed to keep the store secure and prevent fraud.

9

Your rights

Under UK data protection law you can ask us to:

give you a copy of your personal data
correct it
delete it
limit how we use it, or object to how we use it
send it to you or to another company in a common format
stop using it where you gave consent

You can download your data and delete your store account yourself in your account settings. For anything else, email info@homehome.app. We answer within one month and may ask you to confirm who you are.

If you are not happy with our answer, you can complain to the Information Commissioner's Office at ico.org.uk.

10

Children

This store is not aimed at children. We do not knowingly collect personal data from children under 13. If you think a child has given us personal data, contact us and we will delete it.

11

Changes

When we change this policy, we update the date at the top of this page. If a change affects you significantly, we will tell you by email or in your account.

12

Contact

Questions about your data? Write to us. We read every message.

Email info@homehome.app Chat on WhatsApp

Privacy policy