Last Updated On 03-02-2025 Effective Date 03-02-2025 [More readable and cleaner version]
LANGUAGE AND JURISDICTION NOTICE
This document is provided in English and may be translated into other languages for your convenience. However, in case of any discrepancy between translations, the English version shall prevail and control. While we may use automated translation tools (such as Google Translate) to provide translations, please refer to the English version for all official and legal matters.
1. INTRODUCTION AND COMPANY INFORMATION
HomeHome App Ltd (“we,” “us,” “our,” or “Company”) is committed to protecting your privacy and providing clear information about our policies and procedures.
Company Details: HomeHome App Ltd 79 College Road D#77 Harrow London, HA1 1BD United Kingdom Email: info@homehome.app WhatsApp: +44 07367846094
We want to be clear about our commitment to your privacy and security:
At HomeHome.App, we do not sell your personal information. Your information is used solely for legitimate business purposes such as processing orders, providing customer support, sending relevant product updates, and improving our services. We believe in transparency and will always keep you informed about how your data is being used.
3. SHIPPING AND DELIVERY POLICY
3.1 Shipping Services
We provide worldwide shipping services with the following specifications:
Delivery Timeline: 1-20 business days, depending on destination
Global Coverage: We ship to all countries except Israel and active conflict zones
Tracking: Full tracking provided for all shipments
P.O. Box Limitation: We cannot deliver to P.O. Box addresses
3.2 Additional Shipping Considerations
Remote Area Charges: For deliveries to remote locations, additional shipping charges may apply. In such cases:
We will notify you after order placement if extra charges apply
You will have the option to pay the additional fee or cancel your order for a full refund
These charges are based on carrier requirements for remote destinations
3.3 Order Cancellation and Refunds
For order cancellations:
If cancelled before shipping, any payment processor fees incurred will be deducted from the refund amount
All refunds are processed to the original payment method
Processing time: 5-10 business days depending on your payment provider
3.4 Stock and Order Management
In cases where ordered items show as available but are temporarily out of stock:
We will contact you promptly to discuss available options
Options may include: partial shipment of available items, partial or full refund, or waiting for complete stock availability
You can choose the option that best suits your needs
For partial shipments, remaining items will be shipped when available at no extra shipping cost
Full transparency about stock status will be maintained throughout the process
3.5 Order Processing Timeline
Orders are typically processed within 1-2 business days
You will receive confirmation emails at each stage of the process
Any stock-related issues will be communicated within 24 hours of order placement
Tracking information is provided once your order ships
4. RETURN AND REFUND POLICY
4.1 Return Period and Conditions
Our return policy provides a 14-day window from the delivery date of your package. This policy includes the following key points:
Items must be unused and in original condition
Original packaging must be intact
All accessories and documentation must be included
A video recording of the unboxing process is required when you first receive the item
Only the original purchaser can initiate returns
4.2 Return Shipping Process
For approved returns:
We will provide a return shipping label
Customer is responsible for return shipping costs (up to 3 times the original shipping fee)
The package must be properly packaged to prevent damage
Return shipping costs will be deducted from the refund amount
We record the opening of return packages to verify condition
4.3 Non-Returnable Items
The following items cannot be returned:
Gift cards
Downloadable software and firmware
Software/firmware credits
Personalized items
Items with intentional damage
Used accessories (cables, power adapters, etc.)
4.4 Refund Process
When we receive your return:
We will inspect the items within 2 business days
You will receive notification of refund approval/rejection
Approved refunds are processed to original payment method
If original payment method is unavailable, refund will be issued to a bank account matching the purchaser’s name
Processing time: 7-14 business days
Payment processor fees may be deducted from refund amount
5. TERMS AND CONDITIONS
5.1 Platform Services and Integration
HomeHome.App provides services through multiple platforms:
While our products can work with Apple HomeKit, we are not affiliated with or endorsed by Apple Inc. HomeKit is a trademark of Apple Inc. Users can access HomeKit’s open-source development resources at developer.apple.com/homekit. We primarily provide services through Google Home integration and our platforms (smart.homehome.app and bridge.homehome.app).
5.3 User Accounts and Security
Account holders must:
Be at least 18 years old or the legal age in their jurisdiction
Provide accurate and current information
Maintain password confidentiality
Report unauthorized account access
Accept responsibility for all account activity
5.4 Acceptable Use
Users agree not to:
Violate any applicable laws or regulations
Infringe on intellectual property rights
Submit false or misleading information
Attempt to access restricted areas
Interfere with service operation
Share access credentials
Use the service for unauthorized purposes
5.5 Intellectual Property Rights
All content on our platforms, including but not limited to:
Software code and algorithms
Graphics and design elements
Text and documentation
Trademarks and logos
User interface elements Is owned by HomeHome App Ltd or its licensors and protected by copyright and other intellectual property laws.
5.6 Third-Party Services and Links
We may integrate with third-party services for enhanced functionality
External links are provided for convenience only
We are not responsible for third-party content or practices
Users access third-party services at their own risk
Third-party terms and privacy policies may apply
5.7 Service Modifications and Updates
We reserve the right to:
Modify or discontinue services with reasonable notice
Update platform features and functionality
Change pricing with advance notification
Require software or firmware updates
Add or remove integrations
Modify these terms as needed
5.8 Payment Terms
For all purchases:
Prices are in displayed currency unless noted
Payment is required before order processing
We use secure, PCI-compliant payment processors
Subscription services, if any, will be clearly marked
Refunds are subject to our refund policy
Payment processor fees may apply to refunds
5.9 Limitation of Liability
To the maximum extent permitted by law:
Services are provided “as is”
We do not guarantee uninterrupted service
We are not liable for indirect damages
Our liability is limited to the amount paid for the product/service
Force majeure events exempt us from liability
Technical issues beyond our control are not compensated
5.10 Data Protection and Privacy
We protect your data in accordance with:
EU GDPR requirements
UK data protection laws
International privacy standards
Industry security best practices
6. PRIVACY POLICY
6.1 Data Collection and Usage
We collect and process your personal information for specific business purposes:
Personal Information We Collect:
Name and contact details
Email address
Phone number
Shipping and billing addresses
Payment information (processed securely through payment providers)
Device information and IP address
Usage data and preferences
Social media profiles (if you choose to connect them)
How We Use Your Information:
Processing your orders and payments
Providing customer support
Sending important product updates
Marketing communications (with your consent)
Improving our services
Preventing fraud
Complying with legal obligations
6.2 Third-Party Integrations
Social Media and Analytics:
We use social media plugins and widgets
Google Analytics helps us understand website usage
Payment processors handle financial transactions
Shipping carriers receive delivery information
Each third-party service operates under its own privacy policy. We recommend reviewing their policies:
